WiseCall for Dental Practices & Clinics

Never miss another
patient enquiry.

WiseCall answers when reception cannot, books eligible appointments into Dentally, captures new-patient details and escalates urgent calls to your team. It never gives clinical advice.

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No clinical advice Dentally booking UK-based support
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The Reception Reality

Busy doesn't mean reachable

The phone rings while reception is checking in a patient, taking a payment and answering a question about parking. By the time anyone reaches it, the caller has gone.

Peak-time calls are easy to miss

Lunch, patient check-in and busy treatment periods put call demand against the moments when reception has the least capacity to answer.

New patients don't wait

New patient enquiries are often the first calls abandoned. They rarely leave a voicemail. They simply ring the next practice, and the lifetime value walks out with them.

Gaps and after-hours

Late-notice cancellations are hard to fill when reception is already stretched. And once you close, out-of-hours calls go entirely unanswered, even from patients ready to book.

The result: a practice that is busy, professional and well run, but quietly losing revenue through calls that simply never get answered.

What WiseCall Does

An AI receptionist built for the practice

It works alongside your reception team, never in place of them. WiseCall never gives clinical advice. All clinical queries go straight to your team.

Every call answered

Day, night, lunchtime rush or weekend. Full-time cover, out-of-hours only, or overflow when reception is busy. All included on every plan.

Appointments booked in Dentally

Integrates with Dentally to book check-ups, consultations and follow-ups into your workflow, with confirmation sent to the patient. New patient enquiries are captured the moment they call.

Accurate patient capture

New patient details captured in a structured format and delivered where your team needs them. No scribbled notes, no missed digits, no lost leads.

Cancellation recovery

When a patient cancels, WiseCall can begin filling the gap right away, offering the slot to patients on your waiting list and keeping the diary full.

Emergencies escalated

You define what counts as urgent. Genuine dental emergencies are routed to your team or on-call contact immediately. Everything else is logged for the morning.

Fits your current workflow

Connect Dentally for eligible appointment booking. If you use SOE, EXACT or another system, WiseCall delivers structured summaries and follow-up tasks for your team. No new phone system is required.

Dentally
Dentally workflow Direct booking where configured

From call to booked appointment

WiseCall can check the rules and availability you approve, book eligible appointment types into Dentally and hand reception a complete record of what happened.

  • Offer only the clinicians, locations and appointment types you approve.
  • Book eligible enquiries into Dentally while the caller is still on the phone.
  • Send confirmation to the patient and a structured summary to reception.
Book a Dentally demo
New patient call Sarah M. · Check-up
Handled
01 Qualify New patient, routine check-up, Wednesday preferred
02 Book Wednesday, 10:30 with approved clinician
03 Confirm Dentally updated and confirmation sent
Appointment booked

Reception receives the caller details, appointment outcome and the full call summary.

Revenue Protection Calculator

What are missed calls costing you?

Use your own numbers. These figures cover first appointments only. The true lifetime value of each patient is significantly higher.

Daily missed revenue
£150
Monthly missed revenue
£3,300
Estimated annual impact
£39,600

Based on 22 working days per month. Every WiseCall plan costs a fraction of one recovered patient.

Use Cases

Built for every scenario

New patient booking

WiseCall captures every new patient enquiry with accurate details, books the initial consultation and sends confirmation. No more leads lost to voicemail or a competing practice.

Cancellation recovery

When a patient cancels, WiseCall can immediately begin filling the gap, contacting patients on your waiting list and offering the slot, keeping your diary full and revenue protected.

Out-of-hours capture

Evenings, weekends and bank holidays are when patients have time to call. WiseCall captures those enquiries and books appointments, ready for your team the next morning.

Multi-site call management

For dental groups across multiple locations, WiseCall provides consistent call handling at every site, with centralised reporting that gives practice managers full visibility.

Trust and Compliance

Patient data handled with care

UK Hosted

All data is processed and stored on UK-based infrastructure.

GDPR Compliant

Full compliance with UK data protection regulations.

Appointment Handling Only

WiseCall handles scheduling and enquiries. It never provides clinical advice or diagnosis.

Secure Data Processing

Encrypted communications and secure storage as standard.

No Clinical Decisions

Clinical matters are always escalated directly to your practice team.

Transparent Reporting

Full call logs, recordings and transcripts available to practice managers at any time.

7-day live pilot

7 Day Dental Pilot Programme

7 days
Full-featured pilot on live calls
Real data
Results from your own calls, not estimates
Full support
Dedicated onboarding from our team

See exactly how many calls WiseCall captures, how many appointments are booked and what revenue your practice is recovering. Real data from your own practice, not estimates.

Start a 7-day pilot

Try WiseCall on real calls for 7 days. If it is not right, cancel before the pilot ends. If you continue, your selected monthly plan begins on a 12-month term.

FAQ

Dental questions, answered

Does it book into our practice management software?
WiseCall is designed to fit around leading dental systems including Dentally, Software of Excellence and EXACT. It captures the appointment and patient details and delivers them into your workflow. We confirm exactly how it integrates with your setup during onboarding.
Does the AI give clinical or dental advice?
No. WiseCall handles scheduling, enquiries and information capture only. It never provides clinical advice or diagnosis. Any clinical question is escalated straight to your practice team.
What happens with a dental emergency call?
You define what counts as urgent. Genuine emergencies are routed to your team or on-call contact immediately, following your escalation rules. Routine queries are logged with a full summary so no caller is left without a clear next step.
Can we keep our existing practice number?
Yes. In most cases your existing number can be ported to WiseCall, or we provide a dedicated number for you. There's no phone system to buy: WiseCall routes each call to the right person and takes a message if no one's available. Prefer to use your existing PBX? You can connect that too. We confirm what's possible during onboarding.
Is the demo on this page the real product?
Yes. The demo panel at the top of this page connects you to a live WiseCall voice agent, not a recording. Your production agent is configured with your practice's details: opening hours, services, booking rules and escalation contacts.

Support your reception. Protect your revenue.

Book a dental demo and we'll show you exactly how WiseCall would handle your practice's calls, using your own scenarios.

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WiseCall works alongside your team. Never in place of them.

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